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Australia’s Trusted IPTV Provider

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  • IPTV Australia

Support Center

Need help with your IPTV service? Before contacting us, please check the answers below. Most common questions can be resolved in just a few minutes.

Email Support

If your question is not answered above, please contact our support team and include the required details to help us respond faster.

support@ip-tv.com.au

  • Include your order number
  • Use the same email entered at checkout
  • Mention your device and app name
  • Explain the issue clearly
  • Add a screenshot if available
Please do not send multiple emails about the same issue, as this may delay our response.

Sending repeated emails may slow down response times for everyone.

Contact Support
Support Reminder

For common questions about setup, apps, login details, and order delivery, please check the FAQ first. This can help reduce wait times and get you an answer faster.

Before You Contact Us

Please review these quick answers first. They cover the most common questions and may save you time.

App not working?

Try another supported player first. Many playback issues are related to the app, not the subscription.

Didn’t receive credentials?

Check your inbox, spam, junk, and promotions folder. Also make sure you used the correct email at checkout.

Need setup help?

Please visit our installation guide before emailing support. Most devices can be set up in a few steps.

Wrong login details?

Copy and paste your username, password, and URL exactly as sent. Avoid extra spaces or manual typing errors.

Frequently Asked Questions

Please read these answers before sending a support request.

Most orders are processed as quickly as possible. Please check your WhatsApp, email inbox, as well as your spam, junk folders. If you still have not received anything after a reasonable period, please contact us and include your order number.

Not always. In many cases, the issue is caused by the player app rather than the subscription itself. We recommend trying another supported app, such as TiviMate, IBO Player, or HOT Player, to see if the problem is resolved.

EPG data is updated regularly, although some channels may not provide complete programme information at all times. In most cases, popular channels will display accurate and up-to-date schedules as expected.

If this is your first time setting up IPTV, please allow a few minutes for the EPG to download and sync fully.

No. We provide the IPTV subscription and your login credentials. You can use any compatible player app supported by your device to access the service.

First, try a different player app. Some apps may have issues playing VOD content, while live channels continue to work normally. If there is a known service issue, we will post an update on this page.

 
 

Please double-check the following:

  • Username
  • Password
  • Portal / server URL

Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended to avoid typing errors.

This depends on the package you purchased. Please only use the number of devices included in your plan. Using more devices than your subscription allows may cause connection or playback issues.

Please visit the Installation Guide page from the main menu. It includes step-by-step setup instructions for supported devices and apps.

Please include:

  • Your order number
  • The email address used at checkout
  • Your device name
  • The app you are using
  • A short description of the problem
  • A screenshot, if possible
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